COVID-19

A message to all customers from C Les Plumbing

We are in unprecedented times here in our great nation, state, and city. Les has been serving South King county for over 30 years and C Les Plumbing has been serving our community for nearly 5 years. And we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety is one of our core values and is a high priority every day.


C Les Plumbing provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If you’re experiencing problems with your plumbing systems, you can count on us to make the appropriate fix or recommendation.


We want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notice. 

If you need service, please call our main line at 425-432-0422. Alternatively we will be responding to text messages at 253-592-8446 for service which will be answered during standard hours. We will be handling the phones from 7:30 am to 5 pm Monday through Friday and after hours leave a message on the answering service for a return call the next business day. Alternatively, you may contact us via email at Les@clesplumbing.com or through our website https://www.clesplumbing.com/contact-us/


We will be following cleaning protocols recommended by CDC and state agencies. Because we are a small company, should any of us have a fever, show signs of sickness, or who have been known to be exposed and not protected we will shut down our company until further notice.


Service Call Precautions


We are open and running service calls to homes. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect our team and make sure we stay healthy as well.

When you call in, we will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. Unfortunately, we can not be exposed to a high-risk customer and will need to refer you on to another company better able to handle these types of calls that have more employees willing to work with high risk situations.


In many cases we will be able to troubleshoot equipment from outside, in a crawl space, or in attics and basements with minimal face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the home and in our trucks after each call.

You may be asked by a technician to speak via phone, video or Facetime. We ask that you work with us so that we may provide the services needed.


Maintenance Calls


We will be running maintenance calls during this time. If you are scheduled already, we plan to come, but you are welcome to reschedule so please let us know. We will call before coming and go over any precautions that we need to discuss. As mentioned above, we can often work on equipment with minimal contact. Filters inside the home will need to be changed and we intend to do that so please be aware of that. Some of this maintenance may be deferred for a short time.


Obtaining signatures for work


Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone, tablet or paperwork by our team.


Payment


During this time, we ask that all payments be made via electronic means via debit card, credit card, or a check using our secure online payment system through our quick books payment portal. During this time, we will not be charging a fee to use debit or credit.


Updates from C Les Plumbing


We plan to do this as long as is necessary or make change in accordance with State, City or CDC recommendations.

We greatly appreciate our customers and team members here at C Les Plumbing. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.


Sincerely,
Les & Sheri Church
Owners

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About Us

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Personal Background

 Since 1989, I have provided plumbing services and remodel plumbing services in Maple Valley and most of So. King and No. Pierce counties, first with my brother, and now my wife and I have our own company. I have built a strong reputation with customers, contractors, and suppliers as a credible and principled person. We will always be professional, dependable, courteous, and make every effort to be on time.    

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We Value Our Work

   At C Les Plumbing in Maple Valley, you're not just another customer, you're a valued part of our success. We treat our customers like we were working for family by respecting them, their homes, and cleaning up after the work is complete. As a family owned business, we are dedicated in providing only the best quality plumbing service, products and unparalleled customer service. We don’t have a huge advertising budget like some bigger corporations. Instead, we rely on repeat business and referrals by doing our best to exceed your expectations. Give us a call for any plumbing issues or your next kitchen remodeling or bathroom remodeling project!  

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Our Promise To You

  We make sure our customers get everything they need and only what they need each time we provide our service. We give your family the peace of mind of knowing we stand behind our work providing a 100% satisfaction guarantee.  And, if for any reason you're not satisfied with our work, we'll strive to do what it takes to make it right. 

Our Services


Call Us Today 425-432-0422

We Look Forward To Hearing From You!

Don't forget to leave a call back number when requesting plumbing service

C Les Plumbing

Maple Valley, Washington, United States

(425) 432-0422

Hours

Monday - Friday: 7:30am - 5pm

Saturday: Closed - By appointment only

Sunday: Closed


SERVING SOUTH KING & NORTH PIERCE COUNTIES

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Our Partners

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